At Nexaworld LLC, we strive to deliver top-quality online services that exceed customer expectations. However, we understand that disputes or refund requests may arise. This policy outlines how disputes and refund requests will be managed.

1. Refund Eligibility
Refunds are considered under the following circumstances:

• Services not delivered as promised or agreed upon in the service agreement.
• Substantial delays in service delivery caused by Nexaworld LLC without prior communication.
• Errors or technical issues that render the service unusable or ineffective.

Refunds are not applicable under these conditions:

• Dissatisfaction with the service results after full completion, unless proven it deviated from agreed terms.
• Issues arising due to customer negligence, including failure to provide required inputs or delays in communication.
• Third-party software or tool incompatibilities beyond Nexaworld LLC’s control.

2. Dispute Resolution Process
To resolve disputes efficiently, follow these steps:

• Contact Support: Submit your concern to support@nexaworld.com within 14 days of identifying an issue.
• Provide Documentation: Share relevant evidence (e.g., contracts, emails) supporting your claim.
• Mediation: Nexaworld LLC will investigate the issue and aim to resolve it within 10 business days.

If the dispute remains unresolved, you may opt for third-party mediation or arbitration as outlined in our Terms of Service.

3. Refund Process
Approved refunds will be processed within 10 business days. Refunds will be issued to the original payment method unless otherwise agreed.